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RESUME

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Professional Profile

A forward-thinking transformational leader with a deep passion for healthcare reform, strategic innovation, and change management. With a proven track record in healthcare leadership, I am committed to driving systemic improvements that enhance patient outcomes and operational efficiency.

As a Doctorate in Business Administration (DBA) candidate, my aspirations extend to the macro-management of public health organizations through the principles of New Public Management (NPM). My goal is to create sustainable, value-driven healthcare systems that deliver high-quality services while ensuring fiscal responsibility and maximizing taxpayer value.

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My experience includes active involvement in healthcare governance and oversight, having served in Patient Reference Groups (PRG) and Clinical Commissioning Groups (CCG). As an engaged member of Health-Watch, I have worked closely with stakeholders to assess and improve healthcare services. Additionally, as a former Authorized Enter & View Representative, I have been trained in contract monitoring and compliance, ensuring I am well-versed in the key performance indicators that define excellence in healthcare service delivery.

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With a comprehensive understanding of regulatory frameworks, healthcare strategy, and patient advocacy, I am dedicated to shaping efficient, patient-centered, and financially sustainable healthcare systems that drive long-term impact.

 Personal Skills

Entrepreneurial  spirit

Articulate and Persuasive

Relationship cultivator

Influential skillset

 

 

Powerful black woman
Languages

English

Ndebele

Shona

Zulu

Strengths & Expertise

With a strong foundation in healthcare leadership and strategic management, my expertise spans multiple disciplines, allowing me to drive organizational growth, operational efficiency, and quality enhancement in complex healthcare environments.

Key Areas of Expertise:

  • Strategic Management & Business Growth – Developing and executing strategies to optimize performance, expand services, and enhance profitability.

  • Change Management – Leading transformational initiatives that drive efficiency, improve care standards, and align with evolving healthcare policies.

  • Procurement & Logistics – Managing cost-effective supply chain solutions for medical and non-medical resources, ensuring seamless operations.

  • Workforce Solutions – Expertise in temporary and permanent staffing models, payroll management, and salary negotiations to enhance workforce stability.

  • Policy Development & Benchmarking – Aligning organizational frameworks with government health policies, regulatory requirements, and industry best practices.

  • Service Quality Assurance – Applying Total Quality Management (TQM) and Six Sigma methodologies to improve healthcare service delivery and patient safety.

  • Business Growth Analysis & New Market Entry – Diagnosing growth opportunities, negotiating partnerships, and developing new revenue streams.

  • Digital Technology in Healthcare – Leveraging innovative digital solutions to enhance patient care, streamline operations, and drive data-driven decision-making.

Future Goals

As a Doctorate in Business Administration (DBA) candidate, my research focuses on quality measurement and enhancement of agency staffing in the healthcare sector. My aim is to develop strategic frameworks that reduce safeguarding incidents, improve workforce efficiency, and create scalable solutions applicable across multiple industries. This work will contribute to safer, higher-quality, and more sustainable healthcare staffing models.

Expertise

Business management 

Business growth

Leadership

Change Management

Conflict resolution

Risk Management

Stakeholder Engagement/Management Management

Project Management

Budget control

Strategy

Business Opportunity scout

Performance enhancement

Digital Technology

Plan implementation

Expert communicator

Social Media Management/Marketing

Market Intelligence

Consumer Focus

Education & Qualifications

  • DBA Candidate (Completion 2025)
    Doctorate in Business Administration, focusing on quality measurement and workforce solutions in healthcare.

  • MBA, Hospital and Health Service Management
    Master of Business Administration with a specialization in strategic management and leadership within healthcare settings.

  • BSc Adult Nursing (Hons)
    Bachelor of Science in Adult Nursing (Honours), providing a strong clinical foundation for healthcare leadership.

  • Diploma in Project Management (Certified)
    Certified in Project Management, equipping me with skills to lead complex healthcare projects and drive operational excellence.

  • Diploma in Human Resource Management/Personnel Administration
    Advanced training in HR management, with a focus on staff development, policy formulation, and performance management.

  • Diploma in Operations Management & Supervision
    Specialization in operations management within healthcare organizations, focusing on efficiency, resource optimization, and process improvement.

  • Diploma in Social Media Marketing
    Expertise in leveraging digital platforms to enhance healthcare brand presence, engage patients, and improve service delivery.

  • Event Management & Planning (Certified)
    Certified in event management, skilled in organizing and coordinating healthcare events, conferences, and seminars.

  • RSPH Understanding Health Improvement (Certificate)
    Certification in health improvement, focused on community health, policy impact, and well-being initiatives.

  • Award in Education and Training (Formerly PTTL’s)
    Training qualification to support the development of staff within healthcare and educational settings.

African Women Academic Award Winners
Awards/Prizes

Sir Ian Dixon Memorial Prize Award Winner 2018

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